Your Privacy Matters to Vitality & Glow UK
At Vitality & Glow UK, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. We believe in transparency and want you to be fully informed about your rights and how your data is handled.
Our Commitment to Your Data Security
Your trust is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, secure servers, and strict access controls to prevent unauthorized access, disclosure, alteration, or destruction of your data. We continuously review and update our security practices to adapt to new threats and technologies.
We collect only the information necessary to provide you with our high-quality products and services, and to enhance your experience with Vitality & Glow UK. This includes details required for order processing, customer support, and, with your consent, personalized marketing communications. We never sell your personal data to third parties.
Information We Collect and How We Use It
1 Personal Identification Information
We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
2 Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This data helps us understand how our website is used and allows us to improve user experience and site functionality.
3 Web Browser Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more details, please refer to our dedicated Cookie Policy.
4 How We Use Collected Information
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our security protocols are regularly audited and updated to ensure the highest level of protection. We use SSL secured communication channels for sensitive data exchange, guaranteeing that all information transmitted between your browser and our servers remains encrypted and private.
Access to your personal data is restricted to employees who need to know that information in order to process it, and who are subject to strict contractual confidentiality obligations. We also ensure that any third-party service providers we engage with are compliant with stringent data protection standards and are contractually bound to protect your data.
For any questions regarding our security practices, please do not hesitate to contact us.
Sharing Your Personal Information
We Do Not Sell Your Data
We do not sell, trade, or rent Users personal identification information to others. We value your privacy too much to ever monetize your personal data in this way. Our business model is built on providing exceptional products and services, not on data brokering.
Third-Party Service Providers
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. These providers are carefully selected and are only granted access to the personal information they need to perform their specific services. They are also required to adhere to strict data protection regulations.
Legal Compliance and Protection
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Vitality & Glow UK or the site; (b) protect and defend the rights or property of Vitality & Glow UK; and (c) act under exigent circumstances to protect the personal safety of users of Vitality & Glow UK, or the public. This is a rare occurrence and any such disclosure is handled with the utmost care and in strict accordance with legal requirements.
Business Transfers
In the event that Vitality & Glow UK undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information may be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
Your Data Protection Rights
Depending on your location, particularly within the UK and EU, you have certain rights regarding your personal data. Vitality & Glow UK is committed to upholding these rights.
Right to Access
You have the right to request copies of your personal data. We may charge you a small fee for this service.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected] or by calling +44 20 7946 0777.
Changes to This Privacy Policy
Vitality & Glow UK has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Significant changes will be communicated through a prominent notice on our website or directly via email, ensuring you are always aware of how your data is being handled. Your continued use of the Site after any modification to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
This document was last updated on October 26, 2023.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Vitality & Glow UK
77 Borough High Street, London, SE1 1NH, UK
Phone: +44 20 7946 0777
Email: [email protected]